CUSTOMER CARE

Our Amoureux Vintage Team is here to help. 

Our team responds  between 9AM-5PM PST Monday-Friday.

Have any questions or concerns? 

We’re always ready to help!

 

 

Call us at

323-400-5156

or send us an email to:

amoureuxvintage@gmail.com

CUSTOM ORDERS

From Bridal, special occasion pieces, vintage reproductions to a simple pair of pants please email to check availability and further discuss details.

RETURNS

ALL SALES ARE FINAL. Amoureux Vintage does not honor returns, refunds or exchanges. If your custom piece does not fit properly due to incorrect measurements, gain or loss the client is responsible for shipping and alteration fees. 

PAYMENTS

Amoureux Vintage is currently looking for a payment provider. In the meantime we are accepting payments for orders over $80.00. Please email the items you'd like and all details will be emailed.

FAQ

Do you provide International delivery?

 

Amoureux Vintage offers international delivery; however once it has left the United States the client is responsible for additional fees or wait time. Our brand uses United States Postal office with tracking. Insurance rates are as follow

Global express guaranteed 1-3 business days on $98.65

Priority mail 3-5 business days starts at $64.25

Priority 6-10 days starts at $35.65

First class Mail international $10.72

Air M Bag 5-10 business days $60.50

( Please note these are just guarantee dates to leave the USA not to receive your item. Most items take 30+ days to receive) Amorueux Vintage is NOT responsible for mail carriers outside of the USA.

 

How do I return an item? What is your policy?

 

Amoureux Vintage does not accept returns.  All sales are final

 

HOLIDAY SHIPPING

&

COVID 19

  • DOMESTIC ONLY: USPS recommends that if you would like your packages by December 25th that you must have your order ready to ship by December 18th, and choose Priority Shipping. Now with the COVID-19 delays, and everyone shopping from home, please manage your expectations, as we do not know how this shipping season will go with our carriers. Please find more information on USPS website

  • INTERNATIONAL ONLY: We do not recommend choosing USPS International Priority if you want to get your package by December 25th. USPS advises globally the shipping cut off date ranges from November 27th - December 7th depending on your location. There could also be delays based on your countries customers office. Please find more information on USPS website. DHL International has a much faster processing and shipping window, however please keep in mind that your countries customs office or COVID restrictions could cause delays. We suggest your orders be ready to ship by December 18th, if using DHL as well. 

  • All items on your order must be in-stock and ready to ship for your order to go out by the 18th, please keep this in mind when placing your order. 

How do I track my order?

 

You will receive an email with your tracking information. If you have purchased additional insurance it will be listed on the receipt as well. 

 

How can I contact your couriers?

 

You can contact USPS via the web at www.USPS.com or by calling 1-800-275-8777. You can also sign up for text alerts! Data rates apply.

 

What are your delivery options?

 

Amoureux Vintage ships with an automatic $50.00 insurance. If your items are worth more and have had issues with your carrier I recommend adding additional insurance. We offer

Regular

Express

International

How do I start my custom order?

Email us with what you're requesting to go over a quote and timeline. Most orders take from 2-6 weeks or 2-6 months for bridal .All custom orders require a signed contract.

PRIVACY POLICY

Amoureux Vintage is committed to collecting, using, sharing and protecting your personal information responsibly. We will only keep or share personal information when necessary to deliver the quality of service you rightfully expect.

This Privacy Policy describes how your personal information is collected, used, shared and protected when you (the "User") visit or make a purchase from www.amoureuxvintage.store (the “Site”).

 

Personal information we collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit allaboutcookies.org. If you turn cookies off it will turn off some of the features of the site.

  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

We may also capture personal identification information from you when you fill out a form, email us, or telephone us. You may be asked for, as appropriate, your name, email address, mailing address, phone number, credit card information.
 

How do we use your personal information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to communicate with you, screen our orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We may also use Personal Information for the following purposes:

  • To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site
     

  • To improve our Site
    We continually strive to improve our website offerings based on the information and feedback we receive from you
     

  • To improve customer service
    Your information helps us to more effectively respond to your customer service requests and support needs
     

  • To process transactions
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service
     

  • To send order-related emails
    Your email address will be used to send you information and updates pertaining to your order(s). It may also be used to respond to inquiries, and/or other requests or questions.
     

  • To send periodic emails
    If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc. If at any time you would like to unsubscribe from receiving future emails, you may do so by simply clicking the unsubscribe link at the bottom of each mailing list email.
     

  • To display web-based advertising
    We may use your browsing history on our Site in order to display banner adverts or other promotional content for our products on other websites.
     

Sharing your personal information

We do not sell or trade your Personal Information with third parties, but we may share Personal Information with third-parties to help us better manage our Site, improve services, or to facilitate payment transactions, such as:

We use your choice of  P.O.S. or PayPal to process payments and will share Order Information in order to facilitate financial transactions. We may also share Personal Information and/or Device Information to Authorize.net in order to effectively screen for fraudulent activity.

We use Google Analytics to help us understand how our customers use the Site

We share Personal Information with MailChimp if you have opted in to our email newsletter. This is limited to first name, last name, and email address unless you provide additional information to MailChimp directly.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.
 

How we protect your personal information

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All charge and refund transactions are processed through Point Of Sale or  PayPal and are not stored or processed on our servers.

 

Do not track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
 

Data retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. For security reasons, we do not retain credit card or other payment information once a payment transaction has completed; however, this information may be stored by the third-party payment processor (Authorize.net or PayPal) with who we have shared this information.
 

Your right to be forgotten

We will honor any request to delete all of your Personal Information and/or Device Information that has been retained. Please note that this usually exceeds the scope of GDPR and will result in the deletion of any account(s) held by you, all order history, and may impact our ability to provide customer service, returns and/or warranty support for products. Please email info@americanduchess.com with your request and it will be processed promptly.
 

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at consumercal.org

According to CalOPPA, we agree to the following:

  • Users can visit our site anonymously.

  • Once this privacy policy is created, we will add a link to it on our homepage or as a minimum, on the first significant page after entering our website.

  • Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.

  • You will be notified of any Privacy Policy changes here, on our Privacy Policy Page

You can change your personal information by emailing us, calling us, or by logging in to your account.
 

Children Online Privacy Act

When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under the age of 13 years old.
 

Resident rights within the European Union

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, to the United States.
 

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur we will notify you via email within 7 business days

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
 

CAN-SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

When you give us your email address, we may use this information to:

  • Send information, respond to inquiries, and/or other requests or questions

  • Process orders and to send information and updates pertaining to orders

  • Market to our opt-in mailing list or continue to send emails to our clients after the original transaction has occurred. If you have not opted-in to this email list then we will not send you marketing emails.

To be in accordance with CAN-SPAM, we agree to the following:

  • Not use false or misleading subjects or email addresses

  • Identify the message as an advertisement in some reasonable way

  • Include the physical address of our business or site headquarters

  • Honor opt-out/unsubscribe requests quickly

  • Allow users to unsubscribe by using the link at the bottom of each email

If at any time you would like to unsubscribe from receiving future emails, you can email us at amoureuxvintage@gmail.com, or follow the instructions at the bottom of each email, and we will promptly remove you from ALL correspondence.
 

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail or by mail using the details provided below:

Amoureux Vintage
P.O.. BOX 3702

Huntington Park, CA 90255
United States

Email:
amoureuxvintage@gmail.com

Telephone:
+1 (323)400-5156

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

 

 

 

 

 

 

 

 

 

Welcome to the amoureuxvintage.store website (the "Site"). Amoureux Vintage provides services to you subject to the notices, terms, and conditions set forth in this agreement (the "Agreement"). In addition, when you use any of our services (e.g., Customer Reviews), you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they are incorporated into this Agreement by this reference. We reserve the right to change this Site and these terms and conditions at any time. ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS IN THIS AGREEMENT, SO PLEASE READ THIS AGREEMENT CAREFULLY BEFORE PROCEEDING.
 

Use Of Site

You represent and warrant that you are at least 18 years old or visiting the Site under the supervision of a parent or guardian.

Subject to the terms and conditions of this Agreement, we hereby grant you a limited, revocable, non-transferable and non-exclusive license to access and use the Site by displaying it on your internet browser only for the purpose of shopping for personal items sold on the Site and not for any commercial use or use on behalf of any third party, except as explicitly permitted by us in advance. Any breach of this Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you.

Except as permitted in the paragraph above, you may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile or otherwise exploit this Site or any portion of it unless expressly permitted by us in writing. You may not make any commercial use of any of the information provided on the Site or make any use of the Site for the benefit of another business unless explicitly permitted by us in advance. We reserve the right to refuse service, terminate accounts, and/or cancel orders at its discretion, including, without limitation, if we believe that customer conduct violates applicable law or is harmful to our interests.

You shall not upload to, distribute, or otherwise publish through this Site any Content, information, or other material that (a) violates or infringes the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person; (b) is libelous, threatening, defamatory, obscene, indecent, pornographic, or could give rise to any civil or criminal liability under U.S. or international law; or (c) includes any bugs, viruses, worms, trap doors, Trojan horses or other harmful code or properties.

Content provided on this site is solely for informational purposes. Submissions or opinions expressed on this Site are that of the individual expressing such Submission or opinion and may not reflect our opinions.

We may assign you a password and account identification to enable you to access and use certain portions of this Site. Each time you use a password or identification, you will be deemed to be authorized to access and use the Site in a manner consistent with the terms and conditions of this Agreement, and we have no obligation to investigate the authorization or source of any such access or use of the Site. YOU WILL BE SOLELY RESPONSIBLE FOR ALL ACCESS TO AND USE OF THIS SITE BY ANYONE USING THE PASSWORD AND IDENTIFICATION ORIGINALLY ASSIGNED TO YOU WHETHER OR NOT SUCH ACCESS TO AND USE OF THIS SITE IS ACTUALLY AUTHORIZED BY YOU, INCLUDING WITHOUT LIMITATION, ALL COMMUNICATIONS AND TRANSMISSIONS AND ALL OBLIGATIONS (INCLUDING WITHOUT LIMITATION FINANCIAL OBLIGATIONS) INCURRED THROUGH SUCH ACCESS OR USE. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify us of any unauthorized use of your password or identification or any other breach or threatened breach of this Site's security.
 

Reviews And Comments

Except as otherwise provided elsewhere in this Agreement or on the Site, anything that you submit or post to the Site and/or provide us, including without limitation, ideas, know-how, techniques, questions, reviews, comments, and suggestions (collectively, "Submissions") is and will be treated as nonconfidential and nonproprietary, and we shall have the royalty-free, worldwide, perpetual, irrevocable and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, create derivative works from such Submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such Submissions. All Submissions shall automatically become our sole and exclusive property and shall not be returned to you.

In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also grant us the right to use the name that you submit with any review, comment, or other Content, if any, in connection with such review, comment, or other content. You represent and warrant that you own or otherwise control all of the rights to the reviews, comments and other Content that you post on this Site and that use of your reviews, comments, or other Content by us will not infringe upon or violate the rights of any third party. You shall not use a false e mail address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submissions or Content. We may, but shall not be obligated to, remove or edit any Submissions (including comments or reviews) for any reason.
 

Intellectual Property

All text, graphics, button icons, images, audio clips, and software (collectively, "Content"), belongs exclusively to Amoureux Vintage. The collection, arrangement, and assembly of all Content on this Site (the "Compilation") belongs exclusively to Amoureux Vintage . All software used on this Site (the "Software") is the property of Amoureux Vintage or its Software suppliers. The Content, the Compilation and the Software are all protected by U.S. and international copyright laws. The use of any of our trademarks without our express written consent is strictly prohibited. You may not use our trademarks in connection with any product or service in any way that is likely to cause confusion. You may not use our trademarks in any manner that disparages or discredits us. You may not use any of our trademarks in meta tags without prior explicit consent.

 

Pricing and Promotional Items

Pricing of products and inclusion of complimentary or discounted items as part of a promotion is subject to change at any time and without notice. The current pricing for all items is displayed on each product's web page along with details of any promotions such as product price reduction, complimentary items, or special offers for products that are ordered in combination with the product. Please be aware that product pricing or promotions published anywhere else may have expired, be incorrect, or inapplicable.
 

Risk Of Loss; Other Terms Of Sale

The risk of loss and title for items purchased by you pass to you upon our delivery of the items to the carrier.
 

Termination And Effect Of Termination

In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the Agreement or revoke any or all of your rights granted under this Agreement. Upon any termination of this Agreement, you shall immediately cease all access to and use of the Site and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Site in whole or in part. Any termination of this Agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination.
 

International Access

This Site may be accessed from countries other than the United States. This Site may contain products or references to products that are not available outside of the United States. Any such references do not imply that such products will be made available outside the United States. If you access and use this Site outside the United States you are responsible for complying with your local laws and regulations.
 

Disclaimer And Limitation Of Liability

THIS SITE, THE PRODUCTS OFFERED FOR SALE ON IT AND THE TRANSACTIONS CONDUCTED THROUGH IT ARE PROVIDED BY US ON AN "AS IS" BASIS. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT, TITLE, QUIET ENJOYMENT, DATA ACCURACY AND SYSTEM INTEGRATION. THIS SITE MAY INCLUDE INACCURACIES, MISTAKES OR TYPOGRAPHICAL ERRORS. WE DO NOT WARRANT THAT THE CONTENT WILL BE UNINTERRUPTED OR ERROR FREE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE OR BY USE OF PRODUCTS PURCHASED VIA THIS WEBSITE (OR AFFILIATE WEBSITES), INCLUDING, BUT NOT LIMITED TO INDIRECT, INCIDENTAL, PUNITIVE, EXEMPLARY, SPECIAL OR CONSEQUENTIAL DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL LIABILITY TO YOU FOR ANY DAMAGES (REGARDLESS OF THE FOUNDATION FOR THE ACTION) SHALL NOT EXCEED IN THE AGGREGATE THE AMOUNT OF FEES ACTUALLY PAID BY YOU TO US DURING THE MONTH IMMEDIATELY PRECEDING THE ACT ALLEGEDLY GIVING RISE TO OUR LIABILITY.
 

Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge.
 

Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we are not responsible for the operation of or content located on or through any such site.
 

Remedies

You agree that our remedy at law for any actual or threatened breach of this Agreement would be inadequate and that we shall be entitled to specific performance or injunctive relief, or both, in addition to any damages that we may be legally entitled to recover, together with reasonable expenses of any form of dispute resolution, including, without limitation, attorneys' fees.

No right or remedy of ours shall be exclusive of any other, whether at law or in equity, including without limitation damages injunctive relief, attorneys' fees and expenses.

No instance of waiver by us of our rights or remedies under these terms and conditions shall imply any obligation to grant any similar, future or other waiver.
 

Applicable Law

This site is created and controlled by us in the State of CALIFORNIA, USA. As such, the laws of the State of California will govern these disclaimers, terms, and conditions, without giving effect to any principles of conflicts of laws.
 

Disputes

Any dispute relating in any way to your visit to the Site or to the products you purchase through the Site shall be submitted to confidential arbitration in Los Angeles, California, except that to the extent you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in any state or federal court in the State of California. You hereby consent to, and waive all defenses of lack of personal jurisdiction and forum non-conveniens with respect to venue and jurisdiction in the state and federal courts of California. Arbitration under these Terms of Use shall be conducted pursuant to the Commercial Arbitration Rules then prevailing at the American Arbitration Association. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class action proceedings or otherwise. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of, related to or connected with the use of the Site or this Agreement must be filed within one (1) year after such claim or cause of action arose or be forever banned.
 

Severability

If any of these provisions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed several and shall not affect the validity and enforceability of any remaining provision.

TERMS & CONDITIONS

STAY CONNECTED

  • Facebook Clean
  • Twitter Clean
  • Pinterest Clean
  • White Instagram Icon

BE OUR FRIEND

Need assistance?

Email:AmoureuxVintage

@gmail.com

Phone: (323)400-5156 Hours of operation 9:00 AM-5:00 PM PST

P.O. BOX 3702 Huntington Park, CA 90255

 

© 2023 by AMOUREUX VINTAGE